When providing excellent service, quality and consistency are really just the cost of entry, but don’t do anything to get you ahead of your competition or to make you special. With offering butler service consistency continues to be the basic foundation for excellence, only that your team now needs to know when exceptions should prove the rule.

Butlers need to know when they can and must make an exception of a value added service to go beyond and when to stay consistent, and this doesn’t come without challenges. Most hotels that provide butler service offer the following value added services that come with it:

• Packing & Unpacking Service
• Beverage Service
• Shoe Shine Service
• Garment Pressing
• eButler

eButler is the newest addition to the value added services provided by the butler and it gives your guests the opportunity to connect with their personal butler via e-mail or over an app on their smart phone from anywhere at anytime. So no matter where you are, the butler service is right at your finger tips. Continue reading How Important Is Consistency With Butler Service? →