Tag Archives: EQ

Jeffrey is Leading the Dance to Perfection!

Have you ever experienced pure service excellence? It’s when you get asked exactly the right questions, being offered the right products, it’s when everything feels so right, and it feels like you are dancing while being led by a true professional! It happens when you walk into the Apple store on 5th Avenue, dine at Per Se in the Time Warner Center… the experience is perfect from beginning to end, a perfect dance!

Getting your pictures taken by Jeffrey Bennett of JLBWEDDING.COM is no different! My fiancée and I decided to get our engagement pictures taken a few months ago and wanted to have Vintage New York as our theme. New York is where we first met, fell in love and it would always have a special place in our heart, so we figured we should invest in making this a lasting memory.

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We googled for the right photographer, but most of them were pretty much the same, they all offered to take beautiful pictures in exchange for money… that’s it, and nothing more. Until we found Jeffrey Bennett‘s pictures of a couple in New York that he took a few years ago online, and both of us agreed instantly that we loved how he was able to capture the moment in its pure elegance and simplicity, not just a beautiful picture, but a real emotion. Why do I write about this?  Not because I am getting paid for it or because I want him to take our wedding pictures as well and am already trying to bargain for a good price by doing this… hold on, on a second thought, no I am kidding. I am writing this because my fiancée and I were so amazed by how he was able to lead us through this experience and come up with this breathtaking pictures as a result of it.

My greatest fear was probably how uncomfortable my fiancée would always get by anyone taking pictures of her, and how she could possibly make it through the day by getting her pictures taken all day long in New York City dressed up in vintage cloths. But Jeffrey arrived and any worries or concerns were gone within minutes. Not only did he know exactly what we wanted, but he also was able to lead us there with confidence.

Being able to lead people is necessary in any business if you want to be successful. Being able to show empathy and putting yourself in your customers shoes, while infusing comfort and confidence is what differentiates good from great artists. I strongly believe that Jeffrey‘s personal skills are what led to this beautiful product. His technical and artistic skills may enable him to be a good photographer, but his people skills that can be seen in his pictures shown in the comfort and confidence of his customers make him in my opinion an artist second to none!

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The 30 most important minutes of your day

It’s your 30 minutes lunch break! You either believed it to be an interruption of your day as you had so much work to be done, or the highlight as you were able to step out of your busy day for a moment to take a deep breath!

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Image courtesy of sirikul at FreeDigitalPhotos.net

But one way or the other, it turns out that you were wrong. Talking to my dear friend McKinley the other day, who follows this blog loyally from the beginning, and listening to him talking about the importance of not only never sitting alone while having lunch in the staff canteen, but also making a point of always sitting with different people, and use this half an hour to connect with people and build or strengthen relationships, opened my eyes. Continue reading The 30 most important minutes of your day

Changing the culture

Changing the culture is the basic requirement for any enhancements or achievements. If you are aiming to improve your associate or guest satisfaction, reinforce you standards of excellence or improve your star ratings, the first step is to establish a culture with a mindset wanting to be the best at every turn.

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Image courtesy of stockimages at FreeDigitalPhotos.net

How exactly do you change a culture? Continue reading Changing the culture

How to be successful

I still remember working over twelve hours a day and 80 hours a week only a couple of years ago to achieve much less that I can accomplish now in less than 3/4 of the time. While I certainly learned to work smarter and be more effective with the growing experience, I do not believe that my IQ changed since then making this huge improvement possible. So what happened?

How to be successful in the hotel industry and move ahead of the competition? It’s a people’s business, and everything comes down to one person respecting and being able to communicate to another, it’s that simple!

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Image courtesy of Samuiblue at FreeDigitalPhotos.net

While a Bachelor’s or even Master’s degree became a basic requirement for most management positions in hospitality, it doesn’t matter much from that point on in your career how smart you are, if you’re not able to communicate with other people and get them wanting to follow your lead. So what do you think is more important, your intelligence quotient or your emotional (EQ) and moral intelligence (MQ)? I am telling you that ‘intelligence is overrated‘ and only the cost of entry, it’s the capability of being aware of yourself and others that will make you successful! Continue reading How to be successful